Terms & Condition

  • Sea freight from the United States to Freetown, Sierra Leone takes an average period of seven to ten weeks (7 - 10) weeks after the container has been loaded and picked up by the trucking company. Arrival date depends on many factors such as, port operating hours, holidays, customs activities, container transit time etc; however, our customers will be provided with a tracking link for daily updates.
  •  Arrival dates are not guarantee; therefore, we encourage all customers NOT to plan any trip or activities using these dates. Royalserry Shipping LLC has no control over the arrival of the container once it is picked by the Trucking Company; therefore, we are not liable for any expenses or damages incurred due to the late arrival of the vessel. Our customers can now easily track the container by using their invoice number and we strongly recommend everyone to monitor the movement of the ship. 

 

                                                                                       PICKUPS AND CANCELLATIONS

  • We offer our customers free pickup service on Saturdays only; cancellations or rescheduling must be done at least twenty-four hours (24 hours) prior to the pickup date. A $25 deposit will be required to reschedule after pickup cancellation and that deposit will be credited to the customer’s invoice. The deposit is nonrefundable if the customer cancels or reschedule the second pickup appointment.   There is also a fee of twenty percent (20%) of the overall shipping cost for any cancellation after goods have been picked up. The customer will be responsible to retrieve their goods from the warehouse at our Laurel, Maryland location. Goods must be picked up within 10 business days to prevent storage fees. There is a $20 daily storage fee after the 10 days grace period and goods will be considered abandoned if not picked up after 30 days.
  • A twenty five percent (25%) deposit of the total shipping cost must be made during pickup or prior to the container sailing date and a complete payment is expected 10 days prior to the Estimated Arrival Date of the container in Freetown. Half payment (50%) is required for all used furniture, including Mattresses during pickup and Full payment for this invoice must be received 10-days prior to the arrival of the vessel in Freetown for customers to benefit from our Free delivery service. Goods with unpaid invoices will be handed over to a third party for storage upon arrival. ABU Enterprise is a Storage company in waterloo, which we have contracted to provide storage to our customers at a discounted rate.  Please review the attached storage fee chart, Storage fees for bigger vehicles will be assessed and negotiated based on size of the vehicle. The company will only release goods after they have received a fully paid invoice of the shipping cost from Royalserry shipping LLC. If the recipient is unreachable and/or the sender is uncooperative or refused to pick up their cargo, all goods listed on that invoice will be released to ABU Enterprise for storage. Storage fees will be added to that invoice and after 90 days it will be considered abandoned.     
  • As per contract, goods will be kept for only 90 days then liquidated if full payment is not received. A fifteen percent (15%) annual interest rate will be applied to the unpaid shipping cost if the company is unable to liquidate the goods.  Customers with outstanding balance on any previous, old or new invoices must complete all payments, including late fees before goods can be released. We will not honor any request for partial release of goods. Customers who wish to store their goods at our warehouse in Freetown can arrange with the company after full payment of the shipping cost has been made.

                                                                                                 LIABILITY AND INSURANCE

  • Our insurance covered missing or damaged cargo caused by the company, we are not responsible for any damages that may occur due to customer’s packing methods. TVs should be package alone in their original box, multiple TVs in one box automatically voids insurance coverage.  Proper packaging is highly recommended because these cargo passes through many hands and travel thousand of miles to get to their intended destination. Items declared fragile will be labeled as such during intake, liquids must be packed separately to minimize or prevent damages to other items. All items (INCLUDNG TV, SMART PHONES, TABLETS, PRINTERS, SOLAR PANELS ETC) of a value greater than or equal to $100 must be declared and the declaration form completed during intake to be insured. Please note that all insurance payments are nonrefundable.
  • A full refund will be issued for all damaged or missing cargo only if all the items are declared on the invoice During pickup.  Customers must submit a request for full refund within 30 days of the vessel arrival in Freetown. The request must include an accurate inventory of all items with valid receipts.
  • Receiving customers must inspect and verify the integrity of the cargo (barrels, boxes etc.) with the sender before accepting and signing our release forms. Royalserry Shipping Company will investigate all reported incidents or complains. This company is not liable for any damaged or missing cargo reported after the goods have been delivered and cargo release form signed. The company is also not liable for any damages or missing cargo once the goods are released to a third-party storage or auction. Customers who make late payment will not be eligible for any refund should there be any damages or missing cargo.
  • Customers are encouraged to add vehicle insurance to cover physical damages; however, Insurance is optional. Vehicle insurance cost is ten percent (10%) of the vehicle book value according to KBB except if the customer presents a bill of sale, then the valuation will be calculated based on the purchase price. Additional insurance for fragile items will be offered to customer during intake; however, additional insurance is optional.

 

                                                                                PAYMENTS AND FEES

We accept the following method of payments;

  1. Credit Cards including Visa, Master Card, Discover and American Express
  2. Debit Cards
  3. Cash
  4.  personal checks
  5. Zelle transfer
  6. Direct Deposit
  7. Bank wire Transfer.
  8. Money Order

RoyalSerry Shipping LLC has a $50 fee for return checks. There will be a 3.5% bank processing fee added to your overall balance for credit or debit card payments. Banking information are listed on each invoice and deposit slips must be sent via text, fax for proper verification to confirm the deposits, please keep a copy.

            

                                                                            SIERRA LEONE SEIZURE POLICY WAIVER 

  • The Sierra Leonean Government has a NO-SEIZURE policy on personal items, money and property. Customers who wish to make installment payments completely waive their rights in regard to this policy by allowing Royalserry Shipping LLC. to withhold and/or release their goods/vehicle(s) to a third Party until full payment is made. ABU Enterprise Ltd. In Freetown, Sierra Leone has been Authorized to withhold all goods or vehicle(s) until complete payment of the shipping cost including storage fees if there are any, is made.
  •  

                                                                                    DELIVERY

This is a group delivery service; Customers must verify and confirm their invoice number and address with Freetown Rentals 12 hours prior to the delivery date. We encourage every customer to cooperate with the delivery team, make all necessary arrangement to ensure a smooth delivery. If for any reason a customer missed the delivery due to their own fault, they must arrange to pick up their goods. Those who missed the delivery due to no fault of their own, must call Freetown Rentals to reschedule for the following week delivery. Pickups are strictly by appointment; Customers must call to set up an appointment 24 hour prior to pick up. Pick up hours are Between 10am to 4:30pm WEDNESDAYS ONLY. Please advise your recipients not show up at the Freetown Office without appointment. Our Warehouse is located outside of  Freetown for safety reasons, the cargo needs to be transport into Freetown for pickup. Customers are encouraged to thoroughly inspect their cargo prior to pick up, the company will not be liable for any damages that may occur during transit from our warehouse to the customer’s residence.                           

Delivery service has been extended to the following towns and cities,

  1. Mile 38
  2. Gberre Junction
  3. Lunsar
  4. Makeni
  5. Masiaka
  6. Mile 91
  7.  Moyamba Junction
  8. Tiama Junction
  9. Njala
  10. Bo Town
  11. Kenema
  12. Lungi and its main junction towns

all the Towns located along these highways have been incorporated also for discounted rates. Provincial delivery is also a grouped delivery service, Royalserry shipping will not refund delivery fees if the customer cancels or failed to make a timely payment. Customer will be responsible to pick up their items from our Freetown office without refund if they failed to make full payment 10 days prior to the arrival of the vessel at the port of Freetown. 

Please note the free delivery service within the city of Freetown is limited only customers who have made full payment of their invoices 10 days prior to the arrival of the cargo in Freetown. There will be no exception to this rule, delivery of goods must be arranged and agreed on here in the United States. We will absolutely make no changes once the cargo arrives in Freetown.

Delivery vehicles are NOT ALLOWED to go into bad roads, unpaved roads, or dangerous corners. The delivery team MAY assist the customer by using hand trucks to deliver the goods. Staff are only allowed to bring the goods to the front doors of buildings, they are not allowed to enter buildings due to safety and security reasons.

  • Recipients must contact Freetown Rentals or Royalserry Shipping Customer Service upon the arrival of the vessel in Freetown to verify and book their delivery, they should be ready to present their invoice number and a proper form of identification and address when requested by staff. The Same protocol will be repeated during delivery, Customers must present a proper form of identification with their invoice number and complete the cargo release form before goods can be released.    
  • The delivery team is not allowed to enter buildings or houses due to security reasons, customers are encouraged to make all necessary arrangement prior to the arrival of the team. Please encourage your recipients to thoroughly inspect all cargo before signing the cargo release form. If there are any concerns or issues related to the integrity of the cargo, we encourage them to refuse the cargo and immediately file a complaint. The delivery team will return the cargo to our warehouse for an Investigation. 

Please note that FREETOWN RENTALS is third party company and they will only make one attempt to deliver goods; if the customer is uncooperative or the address is inaccurate, and the sender is unreachable, the goods will be returned to Abu Enterprise for the customer to pick up at their own expense.             

 

 

 

                                                                        VEHICLE SHIPMENT PRICE BREAKDOWN

    VEHICLE

        TYPES

 PRICES

 

REGULAR CARS
  1. MICRO
  2. COUPE
  3. HATCHBACK
  4. SEDAY

 

 

 $1,650

 

WE SHIP EMPTY VEHICLES, ITEMS PLACED INSIDE ARE INVOICED AND PRICED SEPARATELY.

 

MINI VANS

   

ALL TYPES

Priced per Cubic Ft.

PICKUP TRUCKS 

Low Bed Opened Back

  1. FORD RANGER
  2. OLD TYPE TACOMA

 

 $1,850

 

Low Bed Closed Back

  1. FORD RANGER
  2. OLD TYPE TACOMA

 

 $2,000

PICKUP TRUCKS 

 

Long Bed/Regular Opened Back

  1. TACOMA
  2. FORD F150

 

 $2,250

REGULAR SUVS

 
  1. 4 RUNNER
  2. HIGHLANDER
  3. PATHFINDER

 

  $2,000

XL SIZE SUVS

  1. YUKONS
  2. ESCALADE

 

   $2,500

MID-SIDE SUVs
  1. TOYOTA RAV4
  2. HONDA CRV
  1. MAZDA
  2. TRIBUTE

 

 $ 1,850

LIFTED VEHICLES

with or without off road tires

 

 Extra fee upon Assessment

 

HIGH END LUXURY VEHICLES

            Priced upon Assessment

                                                     INSURANCE OPTIONS

TOTAL LOSS 

   $0

  100 % Replacement

WINDSHIELD

   $100

 

100% Replacement

 

REAR GLASS 

   $150

 

WINDOWS

   $50

 

SIDE MIRRORS 

   $25 each

 

DENTS & SCRATCHES < 2010

   $0

2015 or newer models : $150

                           

         

                                                                                  DESTINATION PORT 

 

   

CUSTOMS FEES

 Depends on Evaluation and the customer is responsible to pay all taxes

We offer free labor --- No charge

HOME DELIVERY

Freetown

From the Queen Elizabeth Port to your Home.

$100

Provincial

From the Queen Elizabeth Port to your Provincial Home

$150

REGISTRATION & LICENSES

Tags

Insurance

 

$350

 

 

                   

                                                              SHIPPING TIPS AND GUIDELINES

 

  1.  LIQUIDS MUST BE PACKED SEPARATELY FROM OTHER ITEMS
  2. PLEASE COMPLETELY SEAL THE TOPS OF ALL LIQUID CONTAINERS AND PACK UPRIGHT
  3. ELECTRONICS MUST BE DECLARED TO THE PICKUP TEAM FOR PROPER LABELING
  4. PLEASE DON’T INCLUDE RICE, OIL PRODUCTS WITH OTHER ITEMS
  5. PLEASE REVIEW OUR POLICY FOR CONTRABANDS OR ELLIGAL ITEMS
  6. BE MINDFUL THAT CANNED PRODUCTS ARE VERY HEAVY, SHOULD BE PACKED SEPERATELY
  7. RICE & POLY BAGS ARE SUITABLE FOR CLOTHS AND SHOES ONLY
  8. DON’T PLACE ANY HARD OR SHARP OBJECTS IN RICE AND POLY BAGS
  9. TV MUST BE BOXED TO SHIP, PREFERABLE INSIDE THEIR ORIGINAL BOX 
  10.  LAPTOPS ARE SHIPPED SEPARATELY, PLEASE DON’T MIX WITH OTHER ITEMS
  11.  CERAMICS, GLASS ITEMS MUST BE SEPARATED AND PROPERLY PROCESSED (BUBBLE WRAPS)
  12.  CAR BATTERIES ARE SHIPPED SEPARATELY, DO NOT MIX WITH OTHER ITEMS
  13.  FLAMABLES ARE NOT ALLOWED IN SHIPPING CONTAINERS
  14.  FUEL IN GENERATORS, LAWN MOWERS MUST BE COMPLETELY DRAINED
  15.  PLEASE USE PLASTIC CONTAINER SUCH AS BOWL, BARREL, COLEMAN FOR LIQUIDS
  16.  WE NEED THE HARD COPY OF THE ORIGINAL VEHICLE TITLE PRIOR TO LOADING
  17.  TITLE WITH LEINS MUST BE WITH THE ORIGINAL COPY OF THE LEIN RELEASE
  18. PLEASE TEST YOUR NEW TV BY POWERING IT UP AND TAKE A PICTURE PRIOR TO PICKUP.
  19. PLEASE TAKE PICTURES OF YOUR CARGO PRIOR OR DURING PICKUP/DROP OFF 
  20. THE FUEL GAUGE ON VEHICLES MUST BE < QUARTER A TANK OR ON E DURING DROP OFF
  21. DO NOT PUT HEAVY ITEMS SUCH AS LIQUIDS, RICE AND CANNED FOODS IN REFRIGERATORS/FREEZERS
  22. VEHICLES ARE SHIPPED EMPTY; ALL OTHER ITEMS ARE INVOICED AND PRICED SEPARATELY.

 

                                                             

 

                                                                 ABU ENTERPRISE

                                                       WATERLOO, SIERRA LEOENE

                                                                 STORAGE FEES 

ITEM

CHARGES

ITEM

CHARGES

All Barrels

$1 per Day

Cars

$5 per day

Wardrobe Boxes

$1 per Day

SUVs

$10 per day

Misc. Cartons 

$1 per Day

Sodas cases

$1 per Day

Colemans

$1 per Day

Engines

$2 per Day

Couches

$1 per Section

Refrigerators

$1.5 per day

Mattresses & Box Springs

$2 per Day

Bed Sets

$1 per day/piece

TVs

$2 per day

Cases of water, sodas, juices

$1 per day

Glass and Ceramics

$2 per day

Please review the shipping policy carefully.

Computers & Electronics

$1.5 per Day

 

 

                                                                                    PACKING METHOD WAIVER

 

 

 

I ___________________________________________________ hereby assumed full responsibility for any damages that may occur during the process of shipping from items packed inside of the following cargo.

 

  • Refrigerator
  •  Vehicle ________________________________________________
  • Deep Freezer
  • Wine cooler
  • Colman
  • Poly bags (Rice Bags)
  • Other          ________________________________________________

 

I am fully aware of the potential risk involved based on the method of packing/loading or Shipping that I selected.

 

 

 

Customer’s Full Name: ____________________________________Signature: __________________ Date: ________________

 

 

 

 

 

Shipping Agent:  _____________________________________ Signature: _____________________________Date: ___________

 

                       

                                                                                                    

                           

 

 

      

 

                                                                                       CARGO DECLARATION FORM   

 

Contrabands or illegal items such as

GUNS, MILITARY ATTIRE & EQUIPMENT, PRESCRIPTION DRUGS, TOBACCO, VARIOUS CHEMICALS, MONEY ETC. should not be placed in containers. RoyalSerry shipping LLC. is not liable should these items be discovered or seized at the port by Customs. The customer will be responsible for all Legal expenses incurred by the company. This form is designed to help the customer declare the content inside their concealed/ locked barrels and boxes etc. not only for the Port Authority use but for reimbursement purposes.

 

 

       

  ITEMS/ Description

 

QUANTITY

 

PURCHASE PRICE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I __________________________________________________________ hereby place my signature to attest that the information provided above is true and the description depicts an accurate assessment of the goods placed in the barrel/box. The barrel/box is sealed/locked upon pickup.